Quality Assurance: Tools and Processes
We never stop improving. Our leading-edge quality tools and processes help us build efficiencies and balance workloads to meet the needs of our clients around the world.
ISO
Our service center operations around the world are ISO-registered. These ISO standards for quality management drive process effectiveness, data accuracy and continual process improvement.
Lean Six Sigma®
Our centers employ Lean Six Sigma and Lean Sigma principles and methodologies to streamline operations, reduce costs and improve processing speed to drive full value for our customers.
Active Operations Management
Through the discipline of Active Operations Management (AOM), we achieve best operational performance in response to fluctuating demand. AOM optimizes service delivery by balancing service center workloads and resources as clients' needs vary.
A Look At Our Experts
Gerry Lowery
Global Audit and Compliance Leader
Gerry Lowery has more than 20 years experience in HR and Benefits Administration outsourcing, compliance, financial control and call center operations. He has served as chief operating officer for a major defined contribution outsourcer and claims administration third-party advisor.