Implementation
Experience and Flexibility Ensures Success
A successful implementation of HR delivery services first requires experience, based on proven, repeatable process. Then, within this proven structure, there must be flexibility. We've performed enough complex implementations – hundreds of them – to know that our clients' businesses don't stand still once implementation begins. No implementation plan, however detailed, can anticipate all of the change that may occur during the process – from changes in scope, to plan or program revisions, to mergers, acquisitions and divestitures, to changes in client systems or personnel.
We work closely with clients to fully understand their needs. And while we manage implementation and administration consistently, our systems and processes are flexible enough to make the adjustments required to accommodate change while achieving objectives on time and within budget.
Our implementation process:
- Is informed by the principles of Capability Maturity Model Integration (CMMI )
- Clearly defines scope of work, objectives, work plans, timelines and accountabilities
- Documents and monitors specific measurable requirements
- Employs comprehensive training programs for personnel
- Ensures the transfer and continuity of knowledge
- Incorporates quality management and change control processes
- Mitigates the risks of transformation
- Encourages client participation while minimizing client resource requirements
- Applies and captures lessons learned for continuous improvement
A Look At Our Experts
David Kingsley
Defined Benefit Practice Leader
David Kingsley is ExcellerateHRO’s Defined Benefit Practice Leader. In addition to new implementations and conversions, he is responsible for identifying DB product functionality and strategy based on industry and client needs, as well as supporting legislative changes. In his 15 years of benefits administration experience, David has served in other leadership positions, including serving as Implementation Manager for large DB conversions, lead designer and developer for the DB core administrations system, and manager of the DB calculation unit.
Kirk Limacher
Global Implementation Leader
Kirk Limacher is the Global Implementation Leader for ExcellerateHRO and has played a key role in establishing an industry leading implementation methodology and a track record of quality delivery within ExcellerateHRO. Kirk has more than 13 years of HRO implementation experience, including core HR, benefits administration, payroll, time and attendance, absence management, talent management, recruiting and staffing, and compensation administration. He has led system and process transformation engagements for numerous U.S. and global Fortune 100 companies. Prior to joining ExcellerateHRO in June 2007, Kirk spent 11 years leading major outsourcing projects for Hewitt Associates.
Rick Mayes
Global Implementation Methodology Lead
Rick Mayes is the global implementation methodology lead for ExcellerateHRO. In this position, he has played a key role in supporting the implementation of our leveraged HR platform for a major healthcare corporation. Prior to joining ExcellerateHRO, Rick spent more than seven years supporting major implementations of HR outsourcing projects for Hewitt Associates.
John Tirney
Health and Welfare Practice Leader, ExcellerateHRO
John Tirney is ExcellerateHRO’s Health and Welfare Practice Leader within our Product and Portfolio group. In this role, he is responsible for the future direction of the health and welfare offering, as well as for new implementations and conversions. John has 22 years experience in benefits administration. He joined ExcellerateHRO from Towers Perrin, where he was a principal in the firm’s benefits administration practice.