Service Delivery
Client-Centric Approach Drives Service Excellence
We're relentless. We never stop innovating or improving the way we serve our customers.
ExcellerateHRO's commitment to service excellence means:
- High-quality HR services
- Consistency and reliability
- Operational efficiencies
- Ongoing cost savings
- Transition without service disruption
- Data privacy and security
- Continuous improvement
Our high standards for service excellence and our culture of total customer satisfaction translate into transformational solutions for our clients.
At ExcellerateHRO, we achieve the optimal balance between transactional cost efficiency and client-focused service excellence. We do so through our “client-centric” delivery model, in which each delivery team operates as a unit, dedicated to a very small number of cilents whose characteristics are complementary in terms of plans, populations, transaction volume, and complexity. Each unit includes client-focused resources across key leadership, customer service, and applications functions. This approach builds client expertise and long-term relationships and ensures resource availability and scalability for service peaks, special projects and change management. In addition, to further ensure quality, each team is supported by leveraged centers of excellence, ranging from compliance to fulfillment services.
Our flexible technology solutions and proven, repeatable processes expedite change management and yield time and cost efficiencies for our clients and their HR program participants.
Customers sleep well at night knowing their HR services are delivered with a focus on quality, security, world-class processes and technology, and total commitment to their satisfaction.
A Look At Our Experts
Scott Barrett
Americas Operations Leader
Scott F. Barrett, leader of Americas Operations, has 18 years of operations and strategic planning experience spanning five industries. He has a strong track record for streamlining operations and increasing client satisfaction.
James Montgomery
EMEA HRO Service Delivery Leader
James Montgomery, EMEA HRO service delivery leader, has more than 15 years experience designing, implementing and managing multi-country shared services and outsourcing. He has consistently achieved significant cost, quality and service improvements through innovation and productivity enhancements.